Support

Questions, billing, account help, or something not working — email chase@brainm8.ai and a human will get back to you, usually within one business day.

Common questions

How do I manage or cancel my subscription?

If you subscribed on the App Store, open Settings on your iPhone, tap your name, then Subscriptions. If you subscribed on the web, sign in at brainm8.ai and go to Settings → Billing. Canceling stops future charges; you keep access until the end of the paid period.

How do I delete my account?

In the app or on the web, open Settings and choose Delete account. This permanently removes your workspace and personal data. You can also email us and we will process the deletion for you.

Can I get my notes out?

Yes — your workspace is plain markdown and belongs to you. In Settings you can export everything as a zip of markdown files at any time.

How is my data handled?

Your content is stored securely and is only sent to our AI provider (Anthropic) to answer you, with your consent. You can turn AI features off in Settings at any time. Details in our Privacy Policy.

Something looks wrong or broken

Email us with what you expected and what happened — screenshots help. In the app you can also long-press any assistant message to report a problem directly.

brainmate is made by Brain M8 LLC. See also our Terms of Service and Privacy Policy.